Refund policy

Exchange & Return

Exchange Policy for Local Orders – Mihaila Noor

No Refund, Only Exchange

At Mihaila Noor, we offer an exchange policy only for items purchased from our online store. We do not provide refunds for local orders. If you are not fully satisfied with your purchase, you may exchange the item for a different size, color, or style of equal or lesser value, subject to the conditions mentioned below.

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.

  • The exchange request must be initiated within 7 days of receiving the parcel, based on the delivery date confirmed by the courier company.

  • Each order is eligible for one exchange request only, regardless of the number of items purchased under the same invoice. Customers are advised to review all items carefully and submit a single exchange request if needed. Multiple requests for the same order will not be entertained.

Exchange Through Outlet

Customers may also exchange their items by visiting any Mihaila Noor outlet. Please provide your order details to the store representative, who will assist you with the exchange process.

Original Condition

The term “original condition” refers to the state of the product exactly as it was delivered, without any signs of use, alteration, or damage. The following conditions apply:

  • Unworn: Items must not be worn except for trial purposes. No stains, odors, or damage should be present.

  • Unwashed: Items must not be washed, dry-cleaned, or treated with any chemicals.

  • Tags & Labels: All original tags and labels must remain attached.

  • Original Packaging: Items should be returned in original packaging where applicable.

  • No Damage: No tears, scratches, or alterations.

  • Accessories Included: All accessories (belts, add-ons, etc.) must be returned.

  • No Alterations: Items must not be stitched, tailored, or customized.

  • Odor-Free: No perfume, smoke, or food smells.

Exceptions & Non-Exchangeable Items

The following items are not eligible for exchange:

  • Fragrances & Body Mists (for hygiene reasons)

  • Final Sale Items

  • Used or Damaged Products

  • Items returned without original tags or packaging

Return Shipping Costs Policy

If the Error is from Mihaila Noor

If you receive a defective or incorrect item, Mihaila Noor will cover the return shipping cost. Please contact our support team for assistance.

If the Reason is from Customer Side

For exchanges due to size issues, change of mind, or incorrect order placement, the customer will bear the return shipping cost.

Dispute Handling Process

At Mihaila Noor, we value transparency and customer satisfaction:

  • Submit Evidence: Customers can share photos or order details for review.

  • Escalation: If unresolved, the case can be reviewed by a supervisor.

  • Final Decision: After review, a final decision will be communicated.

Customer Support

If you need any help regarding exchanges, feel free to contact us:

Email: infor@gmail.com
WhatsApp: +92 333 4562479

Our team is always here to assist you and ensure a smooth shopping experience with Mihaila Noor.